RICA
By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.
All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a bar-coded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.
Provisioning of the product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by The Phoenix Quest II are RICA agents and will RICA the user upon collection of the required documentation. The person who will use the VoIP service is the person who will be vetted and must therefore be available when the documents are collected. Under no circumstances will someone else be able to hand over the documents of the user. Should the order be for business purposes an authorized representative for the business must be available for the collection of documents and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with The Phoenix Quest II for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.
The following documentation together with legible copies thereof will be required for the RICA verification:
For a Natural Person:
Proof of Identification
Proof of Physical Address (Home Address)
For a Business:
Proof of Company Details
Proof of Address
Letter authorising selected representative to act as representative on behalf of the business
Proof of Identity for the representative
Proof of physical home address of company representative
The following documents are accepted for verification purposes:
Identity Verification (Natural Persons and Company Representative):
Green bar-coded South African ID book
Valid temporary ID issued by Home Affairs
Valid South African passport
New bar-coded ID cards
For Non-South African citizens – Passport or valid VISA / permit
Company Detail Verification (Businesses):
Company registration documents
Tax Clearance Certificate
SARS registration documents, or
Any other Government issued documents containing the Company details
Proof of Physical Address (Natural Persons, Businesses and Company Representatives):
Lease Agreement (not older than 12 months)
Municipal Account (not older than 3 months)
TV License (not older than 12 months)
Telephone Account (not older than 3 months)
Bank Statement (not older than 3 months)
Retail account which is delivered to that address on a regular basis (not older than 3 months)
